Key customer highly values our company
We’ve been highly appreciated and acknowledged by Samsung yet another time. During annual suppliers evaluation we obtained 96,8 points out of 100 and highest possible grade – A. During “Partner’s day” held in Poznań it’s been underlined many times how crucial for the whole supply chain it is to cooperate with reliable and development – oriented suppliers. We are so happy to have been in this group for years now.
Many key customers of ours regularly hold evaluation of own suppliers where multiple process areas are being analysed and investigated. There are many reasons for such actions and they all lead to one particular goal: cooperation with good, safe and development – oriented supplier who can guarantee top level service. Thanks to such a high grade we may work over new and more responsible projects that enable our organization to develop.
Quality is our asset
Samsung, being a global corporation, pays attention to many areas and processes taking place in all companies providing it with components. This year Samsung highly valued quality of products that Etisoft provides. We were especially appreciated for products quality, complex and timely deliveries and optimal stock security. We were also positively graded in terms of service quality, fast reaction to all inquiries, offer variety and price competitiveness. This grade opens doors to other Samsung branches.
Let me say a few words about each area of evaluation
The aspects that are evaluated in this category are production batch repeatability, number of claims per year, timely deliveries, proper marking of supplied goods – accordingly to customer’s terminology, ensuring supply continuity, etc.
Financial abilities and liquidity, creditworthiness, sensibility of investments are being investigated, also assets and liabilities are being compared. It all leads to estimation whether the partner in question is able to face development goals within own financial resources.
LAW AND SECURITY NORMS
One of key issues for Samsung is compliance with law – with special emphasis on labour law and employees’ rights. Safety at work, compliance with employees’ rights and widely understood ethical norms of the business are the priorities for all considered suppliers. Our company is praised for many aspects in this area – also for our efforts to create a friendly workplace.
FLEXIBLE RESPONSE TO SET GOALS
This category includes many areas. One of key factors is openness to finding various kinds of savings. We all identify savings with money, however Samsung presents a wider perspective on that. It appreciates savings as getting rid of any kind of waste, such as: shortening production processes by choosing and changing technology used, optimization aimed at reducing production waste, appropriate choice of supply chain, self-improvement, complexity of solutions and many other areas. We put great stress on Lean Management philosophy in Etisoft, hence we feel very close to this attitude.
One can ask: what’s all that for? The goal is one. To turn cooperation into “win – win” situation. The advantage is mutual. For our organization such an attitude of one of the customers is very coherent with lean culture which results in increasing customers’ satisfaction and is accompanied by solving operational problems together and setting common goals for all participants of the supply chain.
After such a thorough evaluation, Samsung may feel confident that it cooperates with a good, stable supplier who is able to produce and deliver on time the products that respond to expectations. Constant control over suppliers results in stimulation of their development, motivates towards continuous improvement of processes and enriching expert knowledge. Depending on the evaluation results, Samsung is well aware what goals may be set for a given supplier. Will the partner handle its duties? Is it able to develop? Can it be entrusted more responsible projects?
Each supplier is evaluated fairly, accordingly to the same key and in a proper group. The purpose of this evaluation is also very clear. On one hand we already have a good system and experience supported by Korea. On the other hand, we need continuous improvement and development. If both parties show good will, we will achieve a common goal – underlines one of Samsung managers.
It is worth mentioning that within a few years of cooperation with Samsung, Etisoft has already been twice honoured with „Best Supplier of the Year” title. In consecutive years our grading has gotten better and better.
We are especially happy about it as we provide Samsung with a wide range of various products.
Thank you for your trust!